FAQ’s

Have a question that you don’t see listed here? Contact us with your question and we’ll reply with an answer as soon as possible.

FAQ’s

Where can I buy LockeyUSA products?

LockeyUSA sells through distribution. You can buy LockeyUSA products online or from one of our trusted distributors located throughout the United States and Canada.

How can I get a LockeyUSA Product Catalog?

LockeyUSA catalogs are always available to view on our Product Catalog page. If you would like a physical copy of LockeyUSA product catalogs, request them here.

Does the Lifetime Mechanical Warranty apply to all LockeyUSA products?

The LockeyUSA Lifetime Mechanical Warranty ONLY applies to KEYLESS entry locks. Any LockeyUSA product that includes a keyway (Key Override and E-Digital) does NOT come with a Lifetime Mechanical Warranty. Warranties vary on other LockeyUSA products including Gate Closers and Panic Bars. Please see our full Product Warranty for more details.

I want to sell LockeyUSA products. ​How do I become a Distributor?

To inquire about becoming a LockeyUSA Distributor, click here.

I’m having trouble with installing my LockeyUSA product. Can you help?

Start by viewing our Product Videos and Installation Instructions for your product. If you’re still having trouble, Contact Us or email Support@LockeyUSA.com

I lost my instructions. How do I change my code?

Check our Product Videos page to see if there is a video of how to change the code on your product. Instructions on how to change the code are also available on our Installation Instructions page.

I need to replace a part on my LockeyUSA Product. How do I get new parts?

To get new parts, you can contact the company you originally purchased your LockeyUSA Product from. Or, you can purchase Replacement Parts here.

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